Welcome to Operations 342 for Fall 2009. This course is designed to
focus on assessing and improving operations for both
traditional/for-profit businesses as well as for the social
services and not-for-profit services and programs provided via
government and non-for-profit enterprises.
Hence we will focus both on adding value and improving the performance for both the profit and not-for-profit sectors.
In today's flat word, operations managers are the champions of firms and organizations who develop and lead initiatives to revamp and improve goods and services to stay competitive, make a return, and satisfy clients. Operations management looks for ways to solve problems that firms (profit and nor-for-profit) encounter in the process of manufacturing goods, rendering services, or conducting transactions.
Operations Managers, in pursuing continuous improvements on their jobs, constantly use innovative ways to operate more efficiently, produce more goods/services with fewer resources, and provide better output, including better service, for their customers. In short, OM’s look for ways to make the world go round a bit better by increasing efficiencies, improving profits, and sometimes, even improving service to the customer/patron.
Hence we will focus both on adding value and improving the performance for both the profit and not-for-profit sectors.
In today's flat word, operations managers are the champions of firms and organizations who develop and lead initiatives to revamp and improve goods and services to stay competitive, make a return, and satisfy clients. Operations management looks for ways to solve problems that firms (profit and nor-for-profit) encounter in the process of manufacturing goods, rendering services, or conducting transactions.
Operations Managers, in pursuing continuous improvements on their jobs, constantly use innovative ways to operate more efficiently, produce more goods/services with fewer resources, and provide better output, including better service, for their customers. In short, OM’s look for ways to make the world go round a bit better by increasing efficiencies, improving profits, and sometimes, even improving service to the customer/patron.